Resume
IT Support Specialist
University of Florida - Gainesville FL
- Implemented MediaSite and developed a routine for a new lecture capture system throughout the College of Law.
- Point of reference for multiple 3rd party systems such as digital signage and EMS scheduling.
- Point of reference for Apple macOS and iOS devices and software.
- Aided in the design and implementation multiple classroom upgrades throughout the College of Law and Main Campus.
- Continued development of internal documentation and reference manuals used throughout the IT department and College of Law.
- Advise and consult college leadership on IT solutions and project scope
- Programmed multi-use conference rooms using Crestron AV Framework and Crestron Connected devices.
- Cooperatively worked to design and manage Crestron Fusion for asset tracking and proactive technology maintenance.
Store Manager
Experimac - Gainesville FL
- Assisted with the building and development of a locally owned small business delivering service and sales of computers, phones, and drones.
- Provided on-site and remote service for residential and business customers.
- Developed new processes for inventory, marketing, service and sales
- Handled payroll, accounting, staffing, supervision, and employee training.
- Proven exceptional customer service ratings with hundreds of consistent 5-star reviews.
Facilities Management
Target - Vernon Hills, FL
- Managed and maintained stores brand, safety, and reliability of assets
- Coordinated and implemented project plans and schedules for store remodels, seasonal transitions, and process changes while ensuring minimal customer impact.
- Trained store leadership on best practices for site management, brand awareness, and equipment safety.
- Managed external vendors to maintain accountability of external work orders.
- Maintained budget and developed strategies to led district in reducing overall cost per square foot over 27% in a 140,000sqft store.
- Acted as volunteer captain for 2 years finding and planning volunteer opportunities including 6 stores and up to 200 employees on projects.