Resume

IT Support Specialist

Implemented MediaSite and developed a routine for a new lecture capture system throughout the College of Law.
Point of reference for multiple 3rd party systems such as digital signage and EMS scheduling.
Point of reference for Apple macOS and iOS devices and software.
Aided in the design and implementation multiple classroom upgrades throughout the College of Law and Main Campus.
Continued development of internal documentation and reference manuals used throughout the IT department and College of Law.
Advise and consult college leadership on IT solutions and project scope
Programmed multi-use conference rooms using Crestron AV Framework and Crestron Connected devices.
Cooperatively worked to design and manage Crestron Fusion for asset tracking and proactive technology maintenance.

Assisted with the building and development of a locally owned small business delivering service and sales of computers, phones, and drones.
Provided on-site and remote service for residential and business customers.
Developed new processes for inventory, marketing, service and sales
Handled payroll, accounting, staffing, supervision, and employee training.
Proven exceptional customer service ratings with hundreds of consistent 5-star reviews.

Managed and maintained stores brand, safety, and reliability of assets
Coordinated and implemented project plans and schedules for store remodels, seasonal transitions, and process changes while ensuring minimal customer impact.
Trained store leadership on best practices for site management, brand awareness, and equipment safety.
Managed external vendors to maintain accountability of external work orders.
Maintained budget and developed strategies to led district in reducing overall cost per square foot over 27% in a 140,000sqft store.
Acted as volunteer captain for 2 years finding and planning volunteer opportunities including 6 stores and up to 200 employees on projects.